January 14, 2021
by Dr. Bill Hudson, Head of School
We begin a new year with new hopes and resolutions and with optimism that the end of the pandemic is in sight. We begin a new year complete with new understandings of ourselves, our family, our society, and our values after an extremely challenging year. Our task will be to take what we have learned, put it to good use, and work for lasting change.
You may remember that in December, parents were invited to participate in our annual Net Promoter Survey. I was more than pleased with the incredibly high level of participation—a whopping 78% of our parent community completed the survey. If you are familiar with the Net Promoter Survey, you know that is commonly used in business to measure customer service. Similarly, MPA uses the Net Promoter Survey to measure parent satisfaction and solicit feedback for use in continuous improvement in order to make data-driven decisions. The survey and score is also important because word of mouth referrals are the greatest source of admission inquiries and the best predictor of new enrollment. Read More