November 21, 2019
by Dr. Bill Hudson, Head of School
I read recently that the Ritz-Carlton trains its staff to follow the “10/5” rule. That is, when employees walk within ten feet of someone they should make eye contact and smile. If they walk within five feet, they say hello. While not a rule, I would suggest it is an MPA practice. Personally, I try to also use a person’s name when I great them. The response, even from someone who appears to be grumpy, is often a smile.
You may have noticed a recent post on Facebook regarding new sixth grade student Zaq who organized his Middle School classmates to thank and celebrate our awesome kitchen staff. Students took the time to write notes and a large banner with their signatures was presented to the staff at lunch. In fact, throughout the last several weeks, the microphone at lunch has been passed around as students have share what they are grateful for with one another. Regardless of what they may say at home or how they may talk to you, most students voice words of gratitude about their parents. Read More