January 19, 2023
“Success is no accident. It is hard work, perseverance, learning, studying, sacrifice, and MOST of all, love of what you are doing.” -Pelé
The recent passing of Pelé was felt around the world. He was a remarkable athlete and is partially responsible for the rise in interest and participation in soccer in the United States. He was a role model, politician, businessman, and ambassador for UNESCO and the United Nations. He was also very committed and passionate about what he valued most, including ongoing growth and improvement.
At MPA, like Pelé, we strive for excellence at all times. Our dedicated faculty and staff work extremely hard each and every day, truly know their students, and are passionate about their academic, social, and emotional growth. We celebrate our successes, build upon our strengths, and strive for excellence. We are also willing to face the hard truth when we fail to meet expectations. The Net Promoter Survey, administered last month, is one of the ways we seek to engage parents and listen to their constructive criticism and take note of their commendations.
Approximately 78% of MPA families participated in the survey this year (although the numbers are skewed a bit because families were invited to take it several times if they had students in multiple divisions). According to the Net Promoter methodology, survey respondents are grouped into one of three categories: detractor, passive, or promoter. The breakdown for MPA is as follows:
- Fifty-nine parents, or 16% of the survey responses, gave a score between zero and six and are considered “Detractors” or unhappy customers.
- Ninety-five parents, or 26% of the survey responses, gave a score of seven or eight and are considered “Passives” or satisfied but unenthusiastic customers.
- Two hundred and eight parents, or 57% of the survey responses, gave a score of nine or 10 and are considered “Promoters” or loyal enthusiasts.
Subtracting the percentage of detractors from the percentage of promoters yields the Net Promoter Score, which can range from a low of -100 (if every customer is a Detractor) to a high of 100 (if every customer is a Promoter). The MPA score for 2022 is 41. To put that in context, SurveyMonkey reports an average score of 32 across industries. Read More